Refund policy
You can expect a refund within 5-10 business days of our receiving your returned product. Effective January 1, 2023, a 20% restocking fee will be applied to all returned items due to buyer's remorse. If the return results from a defective, manufacturer error, or a shipping error on our part you will not be charged a restocking fee, and your shipping charge on the order if applicable will be refunded.
Return Policy
Customer satisfaction is very important to us. Every product we sell is backed by our 100% product satisfaction guarantee. If you're not completely satisfied, you may return the product within 14 days.
Refunds are processed to the method of payment at the time of purchase. Returns must be unworn, in the state you received them, and in the original condition and manufacturer packaging to warrant a refund.
Please send return items to 428 J St Sacramento, California, 95814.
Defects
We fully guarantee our products against defects in material and workmanship. If something seems amiss, please don’t hesitate to contact us for a replacement or refund.
Pricing and Product Description ―
While we make every effort to prevent errors, mistakes may occur. We reserve the right to correct typographical errors.
Did We Make a Mistake?
We take every precaution to avoid errors in packing and shipping your order. If there is an error on your order, please call us at 1-916-200-3984 or by email at info@alliancepetsupply.com. Give us a call and we'll make it right!
backorders
Backorders will not be made on International orders. Backorders will not be held on COD, APO/FPO boxes, and orders outside the contiguous US. Backorders and seasonal items and special order requests could take up to a min of 30 days or more for these orders/items or products to be back in stock. Important to note: Backorder dates are estimates and can change depending on stock availability.
Min backorder requirement:
Items that are out of stock can be back-ordered, however, each LINE item must total a minimum of $25 to order. Customers must meet a min order requirement of $25.00 to be eligible for backorders, seasonal items, or special order requested items.
